Robert W Gregory
Pre-Sales, Customer Success & Professional Services Leader
Proven SaaS Sales Leader empowering geographically diverse cross-functional teams to deliver revenue growth and customer retention.
Driving Revenue Growth Through Strategic Leadership
Core Expertise
C-Level Relationship builder with a strategic focus on customer's ROI impact, product adoption and ARR growth. A natural customer advocate enabling product development and commercialization of expanded offerings throughout current customers and targeted ICP.
Professional Journey
A timeline of leadership roles, strategic achievements, and measurable business impact across diverse industries
PartnerLinQ
Vice President Pre-sales & Enablement
03/2024 - 02/2025- Led Pre-Sales, Sales Enablement, and Training teams, closed 3 net new logos in first 4 months
- Developed comprehensive sales enablement programs and training curricula
- Established strategic partnerships and channel development initiatives
Salsify
Director of Professional Services, Pre-Sales
07/2022 - 11/2023- Accelerated team performance from $750K to $1.6M quarterly
- Developed EMEA business from $0 to $200K per quarter
- Built and scaled professional services organization across multiple regions
- Implemented data-driven sales processes and customer success methodologies
Salsify
Practice Director and Account Director
08/2020 - 07/2022- Generated $2.5 million in services revenue over the first nine months
- Exceeded targeted sales quota by 10% in year 1, and 17% in year 2
1WorldSync
Director, Global Solutions Partners
10/2018 - 10/2019- Maintained 28 core partnerships, expanded organizational integration, and elevated newopportunities while collaborating with finance, sales, services, product, and development toeliminate 75 low-revenue partnerships.
- Expanded industry reach into natural/organic food, European healthcare, and office suppliers.
- Generated $100,000 of additional revenue within the first month of adoption.
1WorldSync
Global Director, Customer Success Community Engagement
08/2014 - 10/2018- Increased customer retention by 3% resulting in an incremental annual revenue gain of ~$600,000 within the first year.
- Facilitated the acquisition of two new major retailers in APAC & EMEA, securing $500Kin new business within the first 6 months.
- Created, managed, and moderated a Strategic Advisory Council, and realized $1 million in newproduct roll-outs.
Walmart.com
Senior Product Manager, Walmart@Labs of Services
11/2012 - 08/2014- Developed and implemented a new content acquisition program reducing vendor onboarding from weeks to hours.
- Led the initiative to recategorize online products to align with consumer search and purchases resulting in a 1% uptick in conversion
- Project was on of CIO of Walmart Inc. top 10 initiatives in 2013 & 2014
Walmart.com
Senior Manager, Site Merchandising Operations
01/2011-11/2012- Led end-to-end online merchandise setup process development and improvement expandingWalmart.com's online catalog by millions of products.
- Negotiated contracts with third-party data providers reducing content acquisition cost by 35%
- Led a team of 40 supporting the daily site operations for content acquisition and publication doubling the number of products online
Specialized Expertise & Services
Delivering exceptional results across three core domains of business excellence
Pre-Sales & Revenue Growth
Proven track record of scaling pre-sales teams and accelerating revenue growth through strategic solution architecture and expert contract negotiation.
Customer Success & Professional Services
Expert in building customer success programs that drive retention and expansion through comprehensive support and training delivery.
Strategic Leadership & Operations
Experienced in managing diverse teams and complex business operations with expertise in GTM strategy and cross-functional leadership.
Ready to Drive Your Revenue Growth?
Let's discuss how my expertise in SaaS sales leadership and customer success can accelerate your business goals.